Shipping & Handling

• Perishable
  Hair products are not considered perishable but may be damaged by weather and temperature extremes. Please ship to an address where your products will NOT be left out to bake, freeze, or be exposed to inclement weather.  Damage from inclement weather as well as excessive heat and/or freezing is not covered by PureologyHairCare.com or the carrier. Weather and temperature damages are your responsibility.
  
  

• ORMD:
  Products containing alcohol, or are under pressure (like hairspray, mousse etc) are classified as ORMD. (We have been told ORMD stands for Other Regulated Material Dangerous.) It is cost prohibitive to send ORMD products by air as an additional $40.00 to $50.00 service charge is applied to each shipment. ORMD products can be sent GROUND,  but can NOT be sent via USPS Priority Mail as most Priority Mail packages go by air.
   

• If you use a P.O. Box, your order will be sent via USPS ... usually by Priority Mail.  The United States Postal Service will not allow other carriers like FedEX, UPS or any other carrier to deliver to their P.O. Boxes.
   

• FedEX thinks a phone number it is a good idea so they can call if they can't find your address.  International Priority Mail  thinks a phone number it is a good idea too. So please include your phone number.
   

• APO or FPO:
  If you use an APO or FPO address for your shipping address, your order will be sent by Priority Mail.  It is the only way to send anything to an APO or FPO addresses. Note: ORMD products (hair products containing alcohol or under pressure like hairsprays mousse etc.) CAN NOT be sent via USPS Priority Mail as Priority Mail may go by air. Please do not order these ORMD products when sending to an APO or FPO address. ... To our military people, Thank you for serving.  You are taking care of us so we take care of you.
  Save on Shipping hints: Faster via Priority Mail

  • 1-Small orders - Usually shipments of 3-4oz tubs, or 2-8oz tubs, or 10-2oz jars, or 3-8oz bottles, or 3-10oz bottles, or 6-5oz tubes, or 4-8.5oz tubes will go into a small flat rate priority mail box inside an envelope.
  • 2- Larger Orders - usually shoe box size of 4-32oz bottles or 2-64oz bottles or about 4 to 5 times the size of the small orders in #1 will go into a large flat rate priority mail box.
  • Remember NO ORMD = hairspray, mousse or products containing alcohol or pressurized containers

   

• Alaska, Hawaii & US Territories
  The "Free to you" shipping offer, is good within the continental United States only.
  For Alaska, Hawaii & US Territories see Save on Shipping hints just above. We will send you an email with our best estimate for the additional charges (should they apply) and wait for your reply before shipping. Please check your address see Checking your address below. It is best for you to get the address in the format required by USPS than to have us guessing.
  
  

• If we send the package to the address you provided and you do NOT get your package because the address you provided is wrong you must still pay us.
  
  

• If a package is returned because the address you provided is wrong we will charge you an additional shipping fee to re-ship your package.
   

• Flat rate shipments go FedEX Ground (or at our discretion, on small orders, USPS Priority Mail).
   

• International Shipping: Additional shipping charges will be added to your bill when shipments are going outside the continental United States. We will send you an email with our best estimate for the additional charges and wait for your reply before shipping. International Priority Mail  thinks a phone number it is a good idea. So please include your phone number. When shipping via the USPS  if your order is will NOT go in a flat rate envelope,  we charge you the amount the USPS charges us plus $5.00 to cover additional expenses.
  
  Save on International Shipping Hints:
  

  • Usually shipments of 3-4oz tubs, or 2-8oz tubs, or 10-2oz jars, or 3-8oz bottles, or 3-10oz bottles, or 6-5oz tubes, or 4-8.5oz tubes will go into a flat rate global priority mail envelope at our standard flat rate shipping price.
  • Remember no ORMD = hairspray, mousse or products containing alcohol or pressurized containers.
  • Larger orders will cost more and You are also responsible for all customs inspections fees, duties and any additional fees imposed by your government.

  
  Note: Occasionally customs inspectors destroy the flat rate envelope and/or shipping labels during inspection and then re-mail the package adding new shipping charges which they try to collect ... when you pick up, or ... when they deliver, your mail. We have instituted measures to try to stop this (by putting an additional copy of the shipping label directly on the boxes and  inside the flat rate envelopes.)  However, if they re-assess you for additional postage and you can not use the additional label to convince them that the postage was already paid, and that you do NOT owe them this additional postage ...  we are sorry but you will need to pay the additional fee assessed by your government. We promise the US Postal Service will not take a package unless we have already paid for the shipping.
   

• Some shippers charge $10.00 for making address corrections. We expect our customers to enter addresses correctly, including floor number, apartment number, etc.  We will charge address correction costs back to the cardholder credit card. If you are in a big city you probably already know what each shipper requires. If you do not  call FedEx (1-800-Go FedEx) to verify exactly what information is required by them, to identify your location. (Examples: required information may include floor number, apartment number, street entrance information etc.)
  
  

• All boxes sipped FOB shipping point. This means the title (or ownership) of the contents transfers to you when the carrier takes possession of the box. At this point the contents are yours and you assume the risk for damage or loss during shipment. USPS priority does not include insurance without an extra fee. USPS  express is automatically covered for $100.00. Should a FedEx, UPS or USPS shipment (automatically covered for $100.00) be damaged, as the shipper, we will file a claim and when and if reimbursed by FedEx or UPS, we will credit the Fed Ex, UPS or USPS reimbursement back to the credit card you used to place your order. Please include a digital picture of damages, in your email, to help us with the claim submission process.

DISCLAIMER: The manufacturers and distributors of the products being offered for sale are the owners of their registered trademarks, trade names and copyrights. PureologyHairCare.com  is not related to, nor affiliated  with, any of the owners,  manufacturers or wholesale distributors, of the products and brand names being offered for sale.